Your health and safety are our top priority

Affiliated Bank is actively monitoring the COVID-19 situation and taking steps to ensure you have uninterrupted banking services while still protecting the health and safety of our customers, associates, and employees.

 

Account Access
Although we will miss seeing you, for your safety, we encourage you to use Affiliated Banks’s digital tools and other resources for self-service banking and 24/7 account access:

  • Personal Online Banking:
  • Business Online Banking:
  • Personal Mobile Banking:
  • Business Mobile Banking:
  • Mobile Deposit:
    • Deposit your checks from anywhere using the Affiliated Bank Personal and/or Business Mobile Banking app. Log in to your Mobile Banking app and select the button for mobile deposit. Sign the back of your check and write or stamp “For Mobile Deposit Only to Affiliated Bank.” Take a picture of your check, front and back. For assistance, please contact our Customer Support Team at (800) 395-3900. The Customer Support Team is available Monday – Friday from 8:00 a.m. – 6:00 p.m.
  • ATM:
  • Drive-Thru:

You can access your account(s) to make payments, view transactions, check balances and more. It’s easier and faster to manage your account digitally. If you haven’t enrolled in online banking, it only takes a few minutes. Enroll in Personal Online Banking.

 

Telephone Banking
With our telephone banking you can access your account balances from any phone at any time. You can also transfer funds between Affiliated Bank accounts and see if a check or deposit has posted to your account.

Phone Banking Service Number: (844) 367-0195 (Toll-Free)

 

Mortgage/Loan Payment Information
If your mortgage payments are serviced out of the New Jersey Processing Center, make a payment here: Make a Mortgage Payment.

To make a one-time payment for loans serviced through the Arlington Processing Center, make a payment here: Make a Loan Payment.

 

Precautions
We have taken measures inside our branches to help contain the spread of COVID-19, including increasing the amount of sanitizing wipes for employees, providing hand sanitizing stations for customers, and implementing thorough cleaning procedures in line with recommendations from the CDC.

In addition, we have suspended all business-related travel for our employees and have increased the ability for many of our people in support positions to work from home or other locations to keep our operations functioning.

 

Spam
It’s possible that you may receive “phishing attempts” to access your accounts.

Please be aware that Affiliated Bank will never request your username, password, or other electronic banking credentials by phone, through email or text message. If you receive a suspicious call, text, or email please email service@affiliatedbank.com or call (800) 395-3900 to report the incident.

 

As the COVID-19 situation evolves, our operational response teams are committed to providing accurate and helpful information. We will continue to communicate via our website, email and social media channels (Facebook and LinkedIn).

Affiliated Bank is committed to serving you.

 

Sincerely,

Garry J. Graham
President and CEO

 

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.