New Digital Banking Experience

Your new, state of the art Connect Now™ digital banking experience is now available. You will experience streamlined and enhanced features as well as a variety of new features and services within the Affiliated Bank Online and Mobile Banking platforms. Most importantly, you will now have a seamless, unified digital experience whether you are logging into your account via your computer, mobile device, or tablet.

Below is an outline of what you can expect during our digital banking transition, video tutorials, and quick reference “how-to” guides demonstrating the new platforms.

We hope you enjoy your new, enhanced digital banking experience.


Success Guide

We are excited to provide you with this “Success Guide” which includes detailed information on upcoming improvements, highlights areas of service that will be impacted, contains a timeline of when product and service changes will occur, and other helpful tips to ensure you have a smooth and seamless transition to our new online and mobile banking platform.

While most changes are happening behind the scenes, we will need your assistance with a few important action items. Please refer to our “Checklist for Success” on page 10 for important action items.

Click here to view your new digital banking experience Success Guide.


Latest Updates

  • New Online Banking Login Point: If your new Online Banking login point is not displaying correctly in your internet browser, please try a hard reload by pressing the Ctrl and F5 keys together.
  • Windows 7 and Older Operating System Users: For your security, Windows 7 will no longer be supported for Online Banking.
    • Per Microsoft, support for Windows 7 ended on January 14, 2020. If you are still using Windows 7, your computer may become more vulnerable to security risks and you may experience some compatibility issues within Online Banking.
    • We strongly recommend that all Windows 7 and older operating system users update their Windows operating system to Windows 8.1 or 10, which are both supported for Online Banking, to ensure complete functionality within our new and improved Online Banking platform.
    • For more information and instructions to update your operating system, please refer to Microsoft’s website, HERE.
  • TransFund Surcharge-Free ATM Network: Beginning Friday, September 4, we will no longer be part of the Transfund surcharge-free network, which includes QuikTrip convenience stores.

First-Time Login Instructions

Click here to view our “first-time login” instructions.


Video Tutorials

Click here to view our video tutorials.


Quick Reference “How-To” Guides

Click here to view our quick reference “how-to” guides.


Mobile Banking

Our new Affiliated Bank “Connect Now™ Mobile” app is available in the App Store and Google Play. All Personal, Business and Treasury Management Mobile Banking users will now use the same Mobile Banking app.

Please be sure to delete your old Mobile Banking app.

Downloading the Affiliated Bank “Connect Now Mobile” App:
To download our new Affiliated Bank Connect Now Mobile app, visit the App Store or Google Play, and search for “Connect Now Mobile” or click on the following link(s):

 


Bill Pay Users – eBills

Click here to view our eBills quick reference “how-to” guide.


Treasury Management Client Training

Recorded Training Session:
Click here to view the recorded training session, where we demonstrate your new digital banking experience.

Outline of the New Platform Features:
Click here to view an outline of the new Treasury Management Online and Mobile Banking platform features.


Remote Deposit Now Users (Previously Remote Deposit Capture)

Video Tutorials:
Click here to view our Remote Deposit Now video tutorials.

Quick Reference Guide:
Click here to view our Remote Deposit Now quick reference “how-to” guide.

Questions:
Should you have any questions about the installation and setup of our new Remote Deposit Capture system, Remote Deposit Now, please contact our Remote Deposit Now Team directly at:

1-877-542-2244
Monday – Friday from 7:00 a.m. – 8:00 p.m.

For technical support, please select the following prompts:

    • First, Press Two (2) for Scanner Trouble Shooting
    • Then, Press Four (4) for Technical Issues Regarding Remote Deposit Now

QuickBooks and Quicken Users

Before the Launch of Your New Digital Banking Experience:
QuickBooks Web Connect for Windows Users
QuickBooks Web Connect for Mac Users
QuickBooks Online

Quicken Web Connect for Windows Users
Quicken Web Connect for Mac Users
Quicken Direct Connect/Express Web Connect for Windows Users

After the Launch of Your New Digital Banking Experience:
COMING SOON


Frequently Asked Questions

If you are not provided a valid form of contact for your Secure Access Code Delivery, please reach out to our Customer Support Team at (817) 987-2400 or (800) 395-3900 for assistance. Once you are logged into the new system, you will be able to add or change your Secure Delivery information, in the "Settings" menu option, under “Security Preferences," then "Secure Delivery."
No, you may choose to register your device so that you do not have to receive and enter a Secure Access Code each time you log into Online Banking, using your current device. However, if you are logging in to Online Banking on a new device or internet browser, you will be asked to receive a Secure Access Code. NOTE: If you are using a public computer/device, select ‘Do Not Register Device’, and this device will not be registered.
Yes. Our new “Connect Now™ Mobile” app will be available by Tuesday, September 8 in the App Store and Google Play. There will be only one app for all Personal and Business Mobile Banking customers. Please be sure to delete your existing Mobile Banking app.
All of your deposit and loan accounts will remain exactly as they are now, including your account numbers.
Yes. Your account nicknames will transfer over to the new platforms.
Existing alerts, such as low balance and cleared check notifications, will need to be reestablished in the new system. These, along with many other new alert types, can be set up in the “Settings” menu option, under “Alerts.”
Chrome, Firefox, Safari, or Microsoft Edge. Please note, due to the security limitations of Internet Explorer (IE), this browser will not be supported after Tuesday, October 6.

Customer Support

Should you have any questions, please contact our Customer Support Team at (817) 987-2400 or (800) 395-3900.

For your convenience, we will be extending the hours our Customer Support Team will be available to assist you during this transition:

Friday, September 47:30 a.m. – 7:30 p.m.
Saturday, September 5 – Monday, September 79:00 a.m. – 3:00 p.m.
Tuesday, September 8 – Friday, September 11 7:30 a.m. – 7:30 p.m.

New Digital Banking Experience Communications:

9/3/2020Treasury Management ClientsAction Required: New Remote Deposit Capture (RDC) Platform - Remove Current RDC Scanner DriversView Communication
9/2/2020All CustomersImportant: Release of Your New Digital Banking Experience (Service Availability)View Communication
9/2/2020Treasury Management ClientsImportant Reminder: New Remote Deposit Capture Platform (TRAINING)View Communication
9/2/2020Treasury Management ClientsIMPORTANT REMINDER: New Digital Banking Experience Training for Treasury Management ClientsView Communication
8/27/2020All CustomersImportant Information for Windows 7 and Older Operating System Users and Bill Pay UsersView Communication
8/26/2020Treasury Management ClientsIMPORTANT REMINDER: New Digital Banking Experience Training for Treasury Management ClientsView Communication
8/26/2020All CustomersNew Digital Banking Experience ReminderView Communication
8/25/2020All CustomersACTION REQUIRED: Your Digital Banking Success GuideView Communication
8/24/2020Treasury Management ClientsIMPORTANT REMINDER: New Digital Banking Experience Training for Treasury Management ClientsView Communication
8/21/2020Treasury Management ClientsIMPORTANT REMINDER: New Digital Banking Experience Training for Treasury Management ClientsView Communication
8/18/2020Treasury Management ClientsImportant: New Remote Deposit Capture Platform Information (Action Required)View Communication
8/17/2020All CustomersSuccess GuideView Communication
8/14/2020Treasury Management ClientsACTION REQUIRED: New Digital Banking Experience Training for Treasury Management ClientsView Communication
7/10/2020Treasury Management ClientsACTION REQUIRED: New Digital Banking Experience Update and Key DatesView Communication
7/08/2020All CustomersNew and Improved Online and Mobile Banking Features Coming Your WayView Communication
6/24/2020Treasury Management ClientsIntroduction to Our New Business Digital Banking ExperienceView Communication
5/22/2020All CustomersIntroduction to Our New Digital Banking ExperienceView Communication

     

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