Your new, state of the art Connect Now™ digital banking experience is now available. You will experience streamlined and enhanced features as well as a variety of new features and services within the Affiliated Bank Online and Mobile Banking platforms. Most importantly, you will now have a seamless, unified digital experience whether you are logging into your account via your computer, mobile device, or tablet.
Below is an outline of what you can expect during our digital banking transition, video tutorials, and quick reference “how-to” guides demonstrating the new platforms.
We hope you enjoy your new, enhanced digital banking experience.
We are excited to provide you with this “Success Guide” which includes detailed information on upcoming improvements, highlights areas of service that will be impacted, contains a timeline of when product and service changes will occur, and other helpful tips to ensure you have a smooth and seamless transition to our new online and mobile banking platform.
While most changes are happening behind the scenes, we will need your assistance with a few important action items. Please refer to our “Checklist for Success” on page 10 for important action items.
Click here to view your new digital banking experience Success Guide.
- New Online Banking Login Point: If your new Online Banking login point is not displaying correctly in your internet browser, please try a hard reload by pressing the Ctrl and F5 keys together.
- Windows 7 and Older Operating System Users: For your security, Windows 7 will no longer be supported for Online Banking.
- Per Microsoft, support for Windows 7 ended on January 14, 2020. If you are still using Windows 7, your computer may become more vulnerable to security risks and you may experience some compatibility issues within Online Banking.
- We strongly recommend that all Windows 7 and older operating system users update their Windows operating system to Windows 8.1 or 10, which are both supported for Online Banking, to ensure complete functionality within our new and improved Online Banking platform.
- For more information and instructions to update your operating system, please refer to Microsoft’s website, HERE.
- TransFund Surcharge-Free ATM Network: Beginning Friday, September 4, we will no longer be part of the Transfund surcharge-free network, which includes QuikTrip convenience stores.
First-Time Login Instructions
Click here to view our “first-time login” instructions.
Click here to view our video tutorials.
Quick Reference “How-To” Guides
Click here to view our quick reference “how-to” guides.
Our new Affiliated Bank “Connect Now™ Mobile” app is available in the App Store and Google Play. All Personal, Business and Treasury Management Mobile Banking users will now use the same Mobile Banking app.
Please be sure to delete your old Mobile Banking app.
Downloading the Affiliated Bank “Connect Now Mobile” App:
To download our new Affiliated Bank Connect Now Mobile app, visit the App Store or Google Play, and search for “Connect Now Mobile” or click on the following link(s):
Bill Pay Users – eBills
Click here to view our eBills quick reference “how-to” guide.
Treasury Management Client Training
Recorded Training Session:
Click here to view the recorded training session, where we demonstrate your new digital banking experience.
Outline of the New Platform Features:
Click here to view an outline of the new Treasury Management Online and Mobile Banking platform features.
Remote Deposit Now Users (Previously Remote Deposit Capture)
Click here to view our Remote Deposit Now video tutorials.
Quick Reference Guide:
Click here to view our Remote Deposit Now quick reference “how-to” guide.
Should you have any questions about the installation and setup of our new Remote Deposit Capture system, Remote Deposit Now, please contact our Remote Deposit Now Team directly at:
Monday – Friday from 7:00 a.m. – 8:00 p.m.
For technical support, please select the following prompts:
- First, Press Two (2) for Scanner Trouble Shooting
- Then, Press Four (4) for Technical Issues Regarding Remote Deposit Now
QuickBooks and Quicken Users
Before the Launch of Your New Digital Banking Experience:
QuickBooks Web Connect for Windows Users
QuickBooks Web Connect for Mac Users
Quicken Web Connect for Windows Users
Quicken Web Connect for Mac Users
Quicken Direct Connect/Express Web Connect for Windows Users
After the Launch of Your New Digital Banking Experience:
Frequently Asked Questions
For your convenience, we will be extending the hours our Customer Support Team will be available to assist you during this transition:
|Friday, September 4||7:30 a.m. – 7:30 p.m.
|Saturday, September 5 – Monday, September 7||9:00 a.m. – 3:00 p.m.
|Tuesday, September 8 – Friday, September 11||7:30 a.m. – 7:30 p.m.
New Digital Banking Experience Communications:
|9/3/2020||Treasury Management Clients||Action Required: New Remote Deposit Capture (RDC) Platform - Remove Current RDC Scanner Drivers||View Communication|
|9/2/2020||All Customers||Important: Release of Your New Digital Banking Experience (Service Availability)||View Communication|
|9/2/2020||Treasury Management Clients||Important Reminder: New Remote Deposit Capture Platform (TRAINING)||View Communication|
|9/2/2020||Treasury Management Clients||IMPORTANT REMINDER: New Digital Banking Experience Training for Treasury Management Clients||View Communication|
|8/27/2020||All Customers||Important Information for Windows 7 and Older Operating System Users and Bill Pay Users||View Communication|
|8/26/2020||Treasury Management Clients||IMPORTANT REMINDER: New Digital Banking Experience Training for Treasury Management Clients||View Communication|
|8/26/2020||All Customers||New Digital Banking Experience Reminder||View Communication|
|8/25/2020||All Customers||ACTION REQUIRED: Your Digital Banking Success Guide||View Communication|
|8/24/2020||Treasury Management Clients||IMPORTANT REMINDER: New Digital Banking Experience Training for Treasury Management Clients||View Communication|
|8/21/2020||Treasury Management Clients||IMPORTANT REMINDER: New Digital Banking Experience Training for Treasury Management Clients||View Communication|
|8/18/2020||Treasury Management Clients||Important: New Remote Deposit Capture Platform Information (Action Required)||View Communication|
|8/17/2020||All Customers||Success Guide||View Communication|
|8/14/2020||Treasury Management Clients||ACTION REQUIRED: New Digital Banking Experience Training for Treasury Management Clients||View Communication|
|7/10/2020||Treasury Management Clients||ACTION REQUIRED: New Digital Banking Experience Update and Key Dates||View Communication|
|7/08/2020||All Customers||New and Improved Online and Mobile Banking Features Coming Your Way||View Communication|
|6/24/2020||Treasury Management Clients||Introduction to Our New Business Digital Banking Experience||View Communication|
|5/22/2020||All Customers||Introduction to Our New Digital Banking Experience||View Communication|